How safe is your data with a transcription service?
So how safe is your data and what questions should you ask when choosing a transcription service?
Here are a few to get you started…
What measures do you have in place to protect my data?
With any form of confidential information, you’ll want to check the organisation is GDPR compliant. You should ask to see what policies and procedures they have in place to secure your data, whether they keep copies and backups of work, where these are stored and for how long. You can also check that the business is on the Data Protection Register by searching on the Information Commissioner’s Office (ICO) website.
We encourage clients to send audio recordings using secure and encrypted Hightail file transfer. We will return written documents to you via the same method and also password protect them if requested.
My recording is on a USB stick or disc. How can I get this to you safely?
If you can’t send your recording using secure file transfer, hard copy recordings are best sent by secure mail or courier service. We recommend you keep a copy of the file and forward the original to your transcriber by recorded or special delivery.
Can I trust you to keep my information confidential?
When approaching any new business, you’ll quickly get a feel for whether or not you can trust them. It’s always preferable to meet in person but where this isn’t possible, why not try a video call. A trustworthy person will never shy away from showing their face.
We have almost 15 years’ experience in the field of transcription. During this time we’ve built up a strong reputation for quality and trust amongst our client base. The majority of our work comes through referrals and recommendations. We pride ourselves on integrity and respect and treat all client contact details as strictly confidential.
With this in mind, we suggest looking for reviews and client testimonials online (you can see our testimonials here). Check the company’s website as well as independent platforms such as Google and social media. Ask similar businesses and trusted contacts for their recommendations.
If the information or data is high risk, consider asking the transcriber to sign a Non-Disclosure Agreement prepared by your lawyer. We are familiar with these and happy to sign them, if required.
Appointing a professional transcription service shouldn’t be painful. If you look for the 3Ds of Discretion, Diligence and Data security, you won’t go wrong.
To discuss your next transcription project, please contact us on 0161 244 8862 or use the form below.
Why Choose Us?
Confidential & secure data transfer
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Transcription is the process of turning spoken words into written words. Sounds simple, right?
Actually, there’s much more to transcription than meets the eye. When you use a professional transcription service, you’re not just getting super fast, efficient typing skills. There’s a host of qualities, knowledge and experience we bring to the table.
These are some of the added value and benefits a transcription service provides. Please contact us if you think your business would be a good match.
Background noise makes it that bit more challenging for a transcriber to write an accurate reflection of an audio commentary. You’d be surprised just how many audio recordings we receive with noise in the background. Over the years, we’ve transcribed recordings containing street and road noise, general chit chat, and TV football commentary in the background – once even having to contend with a parrot repeating what the speaker said!
Organisations are increasingly looking to support their in-house teams with outsourced administrative and secretarial services . Transcription is one of the outsourced services we provide to various different sectors and professions.
In this post, we take a look at some of the professions we support with transcription services. Some of them might surprise you.
A while ago I featured on BBC Radio 4′s Woman’s Hour, where they were looking at handwriting versus typing and I was interviewed about learning to touch type.
When you think about it, it’s fascinating how things have changed over a reasonably short time.
I became a freelance virtual PA over 10 years ago. Previous to that I had worked as a senior level PA within many large organisations, but I decided to take the plunge into self-employment, hoping there would be enough work to keep me busy…and I’m glad to say there has! In recent times I have been increasingly busy, which is great, but it has also surprised me in some ways.
It’s that time of the year when my solicitors are considering cover while their secretaries are away on holiday.
We have been receiving lots of enquiries from solicitors looking to outsource projects from typing up witness statements, telephone attendance notes, file notes, letters, letters of appointment, emails, file opening forms to looking after your diary, internet research and proofreading.
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